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ASU Exchange Services are moving to the Office 365 suite of Cloud Services. Office 365 Cloud Services will provide increased email security, availability, reliability and 50 GB mailboxes, as well as the ability to use the native Outlook app on smartphones. The new Mobile Device Policy will require a four-digit pin and encryption of mobile devices to access ASU email.

Fulton Schools’s mailbox migration for faculty, staff and student workers will start on Tuesday, December 13, 2016 around 6 p.m.

If you have any questions or need assistance, please contact your IT support group.

Pre-migration steps

  • To use email on your smartphone, ensure it is encrypted. Most phones sold in the last two years are encrypted by default, and older phones can have encryption enabled.
    • Be prepared, encrypt now! Mobile devices should be plugged in while encrypting. If you need assistance, please contact your IT group.
  • Email, calendars, task and contacts will be moved for you. Items larger than 150 MB will not be migrated. Prior to the migration, if you have items that can’t be moved, you will receive an email from the “ASU Postmaster” — watch for this message or check for large items now!

Read these preparation instructions and use the links to search for large items in your mailbox, remove attachments and device encryption.

Post-migration steps

 On Wednesday, December 14, 2016, mailbox users will need to re-establish their email connection.

  • Outlook users will see a prompt to enter their username in the form of
  • You may also need to reconfigure your Exchange mailbox access on your mobile device and home devices.

Read the instructions on configuring mailboxes on a variety of clients, including Windows, Macs and smartphones.

Known issues

  • Distribution List owners will not be able to make changes until all 15,000 users mailboxes are migrated, estimated completion March 2017.
  • Outlook Web Access and MAC users will not have access to Public Folders during migration.
  • If using Shared Calendars with other users who have not migrated, there are sync delays and other issues. Since most of the university has already migrated, this should be rare.
  • Signatures with more than text may need to be recreated.
  • Forwarding Rules will need to be reconfigured.

If you have any questions or need assistance, please contact your IT support group.

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