Bitlocker recovery screen on Windows computers.

Bitlocker recovery screen on Windows computers.

Over the last two years, your IT staff have implemented stronger security measures in computers, including the use of encryption to protect stolen systems from getting data compromised from within. Unfortunately, one drawback of encryption is that, occasionally, specific uses of systems can lead to them locking themselves and requiring a “recovery key.” If you have seen your Windows computer show you the Bitlocker recovery screen, you already know about this!

You can use Engineering Technical Services’ Self-Service page to gain a recovery key for your system (Use the username and password you use to log in to your computer). However, it requires a second computer or a mobile device with a web browser to access it while your affected system is locked. You can also call your IT support staff for assistance, but that doesn’t help on weekends, evenings or when they are unavailable.

Starting Monday, February 27, 2017, ETS has worked with the UTO Help Center to provide an encryption recovery service. If your Windows machine encounters an Encryption lock and needs a recovery key, you can call 480-727-4007 (from anywhere in the world) or toll free 1-844-540-3011 (from within the U.S.). After a quick identity confirmation, a friendly Help Center technician will help you immediately unlock your system. This service will be available 24/7.

Questions? Contact Shaun Usman at shaun.usman@asu.edu with subject line “In the Loop Encryption Feedback.”

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